Frequently Asked Questions
Do you have [insert here]?
Please note that our online selection is very slim compared to the millions we have in-store; we simply do not have the resources to list every item we have available!
Please feel free to give us a call if you can't find what you're looking for. We are happy to look for any book you are searching for- new, used or out-of-print. Because most of our collection is not inventoried, we might take around an hour to get back to you as we check both of our locations.
From there, we can hold the book in-store for a week or mail the book to you at $4.99 regular shipping and $9.99 priority.
We can also order new books for our customers, usually with at least a 10% discount and available in store in 3-4 days.
How does your trade policy work?
Simply put, we "buy" your books for a "trade credit" amount to be used at both of our stores- this is kept in a simple inventory system with your name and phone number. We also offer cash for half of the credit amount that can be cashed out at any time. Checks are written for cash amounts higher than $50 at Bookmine & $25 at Uptown.
Leftover books must be picked up by the end of the day. Due to volume of incoming books we are not able to call you.
For a more in-depth overview refer to this page.
How do I know how much something costs?
You can find an in-depth pricing guide for our in-store items here.
Can you ship internationally?
We are happy to ship to our customers all over the world, unfortunately at this time we are currently unable to ship internationally through our website. We ask that you route your international purchase through our AbeBooks Marketplace. If you have any difficulty locating your book there, feel free to shoot us an email.
*All of our orders are carefully packed and shipped in corrugated boxes to ensure they arrive in the best condition possible.*
Do you sell gift cards?
We do!
We sell both physical and e-gift cards in-store with a minimum of $10. We unfortunately cannot sell them through our site.
If you can't make it to the store you are welcome to give us a call and we can take the payment over the phone! From there we can mail the card to you or email the e-card.
Can I use my Gift Card/ Store Credit on the website?
Neither our trade credit or gift cards work directly with the website at this time. Feel free to give us a call and we can do the transaction over the phone. If you're unsure about your purchase we can also pull the book to be looked at in-store.
I have a large collection, can I send you pictures?
We buy according to each title, book condition and varying needs. We cannot tell you through pictures what individual books we will and will not take. We must see the books in person to give you a price estimate.
If you have something like an estates worth of books or over 20 moving boxes worth, we do offer house calls- Ron will be happy to check out your collection. In this case, pictures are helpful to let us know what to generally be prepared for, or if the trip is worth it.
Do you accept donations?
Unfortunately, we have stopped taking donations. That is to say, we are asking you to please take back any books we do not want back home with you. If your books are not picked up by closing time the same day they will be processed for recycling and your account will be charged $5 per container at Bookmine and $10 per container at Uptown.
We highly encourage our customers to take their donations to Friends of the Jacksonville Public Library, The City Rescue Mission, Trinity Rescue Mission and Sulzbacher (or any other number of the homeless shelters or thrift stores throughout the city).
We apologize for any inconvenience, we simply don't have the room or man power to deal with leftover books anymore.
Do you give donations?
We do offer donations under certain circumstance, send us an email for further inquiry.
Can you repair my book?
We do not offer a conservation or repairing service at the moment. We highly recommend contacting Amy Minger at Minger Conservation for any sort of rebinding or restoration.
As far as in-store services, we can mylar your dust jacket for a fee of $5 and gift wrap for $2.
Do you send books to inmates?